MFA Setup

MFA Setup

A quick step-by-step guide to resetting your Orgvue MFA

Overview

This guide will walk you through the steps to reset your Multifactor Authentication (MFA) if you have moved to a new mobile phone.

Steps to Follow

On your laptop open Microsoft Edge and go to https://mysignins.microsoft.com
Select the ‘Security Info’ tab followed by ‘Add Sign-in method’
Choose ‘Microsoft Authenticator’ (Note: If you are using another service for MFA on your phone such as Google Authenticator you will still need to choose Microsoft Authenticator
Click through the wizard which will guide you on Downloading which Authenticator app to download, once this is on your Phone you can then click the + icon in top right and add ‘Work or School’ account then scan the QR Code. If you are not using authenticator, you can click + icon and scan the QR Code.
If using Microsoft Authenticator you will then be sent a test notification where you will need to enter the matching number on your phone. If using a third party app you will need to enter the 6 digit number from your authenticator on your laptop.
You will then get a confirmation showing you are all set and can close the tab and continue working as normal.

Additional Notes

If you are prompted for an authenticator request when going to https://mysignins.microsoft.com you will need to contact ITSupport using the details in the signature for us to force reset your MFA and re-gain access to your account.

Need Help?

If you encounter issues during MFA Setup, contact the IT Support team at itsupport@orgvue.com or call +44 (0)20 7099 6910. You can also visit the Self-Service IT Portal for additional guides and troubleshooting help.